Returns & Refunds


We want to make sure you are happy with your purchase. However, in case you are not satisfied, and you would like to return it and get a refund, please see the details below:

In case you change your mind and would like to receive a refund on your purchase, you can do so within 14 days from the day you received your complete order. You will then have another 14 days to return the goods. We will refund you within 14 days of receiving the goods back.

How to claim a refund

In order to claim a refund, first, you would need to inform our Support team at Think Electric Heating Ltd about your intention to return the product within the respective time period. Then we will provide you with instructions on how to return the product(s). After that you can proceed with sending the product(s) back. Bear in mind that you take full liability in case the shipment gets lost on the way back to us.

Once received, the returns will be inspected upon arrival. The product must be returned in its original packaging and un-used (unless there is a fault). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and sent back to you within 14 days of us receiving the returned goods. The refund will be equal to the full amount you have paid for your order. On rare occasions, if the unit is not received in re-sellable condition, we have the discretionary right to charge out-of-pocket expenses to refurbish it (up to 20% of the unit cost).

Refunds will not be offered if you have damaged an item by trying to repair it yourself or getting someone else to do it.

Malfunctioning or Damaged Products

We focus on quality and put utmost importance to provide a high-quality product. In the very rare situations when the product you receive might be marked, damaged, defective or malfunctioning, please contact our Support team at Think Electric Heating Ltd who will ask for details and pictures of the product marking, damage, defect or malfunction, so that we can take care of you! In most circumstances, we will exchange the defective item for a brand new one.

Note: if the defect or malfunction was caused by improper use or care, it will not be considered a manufacturer defect, and we will not be able to replace your product or offer you a refund.

Let’s talk hot water

Registered Address: Elm Court, Newbridge Road Ellesmere Port Cheshire CH65 4LY

Telephone us at our Chester Office 01244 732705

Email us

Registered In England and Wales, registered company number 10131874

All prices quoted on this website are ex VAT.  VAT at 20% added at checkout.

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Common Questions

Installation Areas

We have approved installation partners in strategic locations around the country who cover most areas of the UK.